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Support

Sales Advice

Our dedicated sales team is ready to offer friendly advice and find the best competitively priced solution for your application. We can advise you on a range of products and solutions, whether you have a specific product in mind or are looking for an alternative that is suited to your business needs and budget. 

Customer Service

AM Labels takes pride in helping customers with their enquiries, whether related to pre or after-sales product advice, ordering, financial, technical support, or just a bit of guidance! We will endeavour to meet your needs whether it’s an urgent delivery or mission-critical repair. 

Technical Support

At AM Labels we have a dedicated technical support team to help with setting up your products or repairs. Technical support can also give more detailed advice on what products will work best with your applications.

Training and installation of your products or system can be included at a competitive price. Training and installation can be chosen from the standard packages, or modified to your needs.

Product and Software Customisation

AM Labels can adapt products to fit your application, e.g. customising components for print & apply systems. Software can also be written to your specification, e.g. bespoke stock control software, add-ons to existing software products, field sales and asset tracking.

AM Labels can also configure hardware products to complete processes, such as barcode scanners reading a barcode and completing key strokes including enter, tab, adding extra characters to the end etc. Barcode scanners and handheld computers can also be configured to accept certain barcode types and lengths different from the standard supported barcodes.

AM Labels has an in-house software programming team, allowing the freedom to write bespoke software for handheld computers and personal computers to your requirements. Alongside, existing software available from AM Labels includes: 

FIELDlink van sales software

Route accounting systems, also known as field sales or van sales systems are designed to automate the process of field sales and deliveries. FIELDlink includes office administration software & PDA/handheld computer software to control customer transactions on the road and in the office.

STOCKlink waste management software

AM Labels has set up a real time stock control system that delivers the ability to track and manage stock at multiple locations and sites in a easy to use system without any unnecessary complexity.

Printing Bespoke Labels

AM Labels has created various software programs to enable bespoke printing of labels in line with data from existing systems including:

  • Creating a bespoke program that links with Bartender and the customer’s database to automate printing of luggage labels at check in.
  • Creating a bespoke program and redesigning the customer’s databases into one database, using vb scripting to format dates and database values to integrate into the customers label design.
  • Using Nice form from the Nicelabel Suite, AM Labels has designed a customised form for a customer. This form creates a user friendly screen to allow operators to search for product numbers from an existing database. The screen shows a preview of the label and allows the user to overwrite data within set up fields such as product code and quantity at print time.
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